Returns Information

At Scootz, your satisfaction is our priority. If you're not completely happy with your purchase or if your product arrives damaged due to a manufacturing fault, you can return it for a refund within 60 days of receipt. Please review the following terms for more details.

1. Eligibility for Returns

• 1.1. You are eligible to return your product if:
  • It arrives damaged due to a manufacturing fault or during transit.
  • You are unsatisfied with your purchase (subject to the conditions in Section 1.2).
• 1.2. To qualify for a return:
  • The product must be in its original condition, with all original packaging, accessories, and documentation.
  • Damage caused by accidental misuse, neglect, or improper handling is not eligible for a return or refund.
• 1.3. Returns must be initiated within 60 days of receiving your product.

2. Damaged Items

• 2.1. If your product arrives damaged, please contact us immediately at support@scootz.co.
• 2.2. Provide clear photos or videos of the damaged item and its packaging to help us verify the issue.
• 2.3. Once verified, we will arrange for the return of the damaged item at no cost to you and offer a replacement or a refund.

3. Unhappiness with Purchase

• 3.1. If you are unhappy with your purchase and wish to return it:
  • The product must be in the same condition as when it was delivered, free from damage caused by misuse.
  • Return shipping costs are the responsibility of the customer.
• 3.2. Once the returned product is received and inspected, a refund will be issued to your original payment method.

4. Return Process

• 4.1. To initiate a return, contact us at support@scootz.co with:
  • Your order number.
  • A description of the issue.
  • Supporting evidence (e.g., photos or videos of damage, if applicable).
• 4.2. Approved returns must be shipped back to us following the provided instructions.

5. Refund Policy

• 5.1. Refunds will be processed after the returned product is inspected and verified to meet the eligibility criteria.
• 5.2. Refunds will be credited to your original payment method. Please allow 3-5 business days for the refund to appear in your account.

6. Exclusions

• 6.1. This return policy does not cover:
  • Products damaged due to accidental misuse, crashes, neglect, or improper handling after delivery.
  • Products returned without original packaging, accessories, or documentation.
• 6.2. Returns initiated after the 60-day window.

7. Contact Us

For any questions or assistance with a return, please contact us at:

Email: support@scootz.co