Delivery Information

At Scootz, we are dedicated to ensuring your orders are delivered quickly and securely. Enjoy free shipping on all orders—no hidden fees! Below is important information about our delivery process and policies:

1. Delivery Timeframe

• 1.1. Orders are processed within 3 working days after payment is confirmed.
• 1.2. Standard delivery takes 5-7 working days from dispatch, depending on your location.
• 1.3. Working days exclude weekends and public holidays.

2. Free Shipping

• 2.1. We offer free shipping on all orders, with no additional delivery fees, no matter where you are located.
• 2.2. For international deliveries, any applicable customs or import duties are the responsibility of the customer.

3. Shipping Insurance

• 3.1. All orders are fully insured during transit for added peace of mind.
• 3.2. If your item is damaged or lost in transit, contact us within 48 hours of delivery with photographic evidence.
• 3.3. After verification, we’ll either replace the damaged item or issue a refund, based on your preference.

4. Delivery Partners

• 4.1. We partner with trusted couriers like DHL, FedEx, UPS, Royal Mail, and local carriers to ensure fast, secure delivery.
• 4.2. After dispatch, you’ll receive a tracking number to monitor your order’s progress.

5. Address Accuracy

• 5.1. Ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

6. Delayed or Failed Deliveries

• 6.1. While we aim to meet our delivery timeframes, unforeseen circumstances such as customs delays, weather, or courier issues may cause delays.
• 6.2. If your order hasn’t arrived within 15 working days, please contact us at support@scootz.co.

7. Contact Us

If you have any questions or concerns about your delivery, feel free to reach out:

Email: support@scootz.co