2 Year warranty

At Scootz, we are committed to delivering high-quality products. That's why we offer a 2-year warranty on all our e-scooters, covering any manufacturing defects or faults. Below are the details of what is covered, what is not covered, and how to make a warranty claim.

1. Warranty Coverage

  • 1.1. This warranty covers manufacturing defects or faults that occur under normal usage conditions within 2 years from the purchase date.
  • 1.2. Covered components include:
    • Battery: Faulty cells, charging issues, or power retention problems.
    • Motor: Performance issues, such as excessive noise or failure to operate.
    • Electronics: Faulty wiring, controllers, or display malfunctions.
    • Frame: Structural defects or cracks not caused by external forces.

2. Exclusions

This warranty does not cover:

  • 2.1. Damage resulting from accidents, crashes, misuse, neglect, or improper use of the e-scooter.
  • 2.2. General wear and tear, including:
    • Tires and inner tubes.
    • Brake pads or discs.
    • Grips, deck, or cosmetic scratches.
  • 2.3. Modifications or repairs carried out by unauthorized personnel.
  • 2.4. Water damage from improper use in extreme wet conditions (unless the product is explicitly rated as waterproof).
  • 2.5. Faults caused by failure to follow maintenance and care guidelines in the user manual.

3. Customer Responsibilities

  • 3.1. Customers are required to maintain their e-scooter following the care instructions in the user manual.
  • 3.2. Regular inspections and maintenance, such as checking brakes, tightening screws, and ensuring correct tire pressure, are the responsibility of the customer.

4. Making a Warranty Claim

  • 4.1. To initiate a warranty claim, please contact us at [Insert Contact Email or Phone] with:
    • Proof of purchase (e.g., receipt or order confirmation).
    • A description of the issue, along with photos or videos if applicable.
  • 4.2. Upon receiving your claim, we will evaluate the issue and determine if it is covered under the warranty.
  • 4.3. If the fault is covered, we will repair or replace the defective part or product at no cost to you.

5. Shipping for Warranty Claims

  • 5.1. Customers are responsible for shipping the product back to us for inspection. We will cover the return shipping costs for approved warranty claims.
  • 5.2. For international customers, any additional customs or duties will be the customer’s responsibility.

6. Limitation of Liability

  • 6.1. Scootz is not liable for any incidental or consequential damages resulting from the use of our products, even if the product is under warranty.
  • 6.2. This warranty is non-transferable and applies only to the original purchaser.

7. Contact Us

If you have any questions regarding this warranty or wish to make a claim, please contact us at:

Email: support@scootz.co