FAQs

SHOPPING INFORMATION

Delivery is free and is included in our prices.

On average delivery will take 5-7 days.  We will inform you if this will be any longer.

When we receive payment, we will send you an invoice with your order details and the price we have charged. If you have chosen to pay by finance, our finance provider, Klarna will also share information with you separately about the finance arrangements.

We will send you shipping information so you can track your order, until it is received.

When we receive payment, we will send you an invoice with your order details including the price. If you have chosen to pay by finance, our finance provider, Klarna will share information with you separately about the finance arrangements.

PAYMENT INFORMATION

The payment will be taken from your bank account as soon as you confirm payment. If you have chosen to use Klarna to pay by instalments, the timing that those instalments are taken from your bank account will depend on your arrangement with Klarna.

When you have registered with Scootz website, you can save items to your Wishlist in order to find them more quickly next time you login.

Please inform us straight away if your product has been damaged during delivery or if you have received the wrong item. We will plan to resolve this as soon as possible.

Yes, you can change or cancel your order at any time. If your order is in transit, we will charge you a fee for delivery (delivery is free for orders which are not cancelled).

Package tracking information will enable you to see where your parcel is and when it will be delivered.